Privacy Policy — Importer & Supplier Data Practices
Overview
This Privacy Policy explains how we collect, use, disclose, and protect information when importers and suppliers use our platform to find and transact with manufacturers in Bangladesh.
It focuses on data flows relevant to sourcing, supplier verification, and buyer privacy within the marketplace.
1. What We Collect
- Contact & Account Data: name, company, email, phone, billing address, supplier registration details.
- Profile & Business Data: product catalogs, factory photos, certifications, HS codes, export experience.
- Transaction Data: RFQs, quotes, POs, shipment details, invoices.
- Communications: chat transcripts stored for dispute resolution and quality control.
- Usage & Device Data: IP, device type, pages visited, search queries.
- Payment Data: payment metadata (processed securely by third-party processors).
2. How We Use Data
- Matching & Discovery: improve supplier recommendations and HS-code relevance.
- Sourcing Workflows: pre-fill RFQs and route inquiries to specialists.
- Verification & Trust: validate documents and display verification badges.
- Communication & Fulfillment: enable chat, order coordination, and dispute handling.
- Security & Compliance: fraud prevention and lawful compliance.
3. When We Share Data
- With Suppliers: buyer contact details shared only after verified request or consent.
- Service Providers: payment processors, hosting, analytics, logistics partners under contract.
- Legal & Safety: to comply with legal obligations or protect rights.
- Business Transfers: in mergers or acquisitions (with notice).
We do not sell personal data.
4. Buyer Contact & Privacy Controls
Supplier contact details are not publicly displayed. Contact is revealed only after verified RFQs or approved requests.
Importers can opt out of directories and control profile visibility.
Users may unsubscribe from saved searches and alerts at any time.
5. Data Retention
We retain account and transaction data as necessary to provide services, comply with legal obligations, and resolve disputes.
Deletion requests are honored subject to legal retention requirements.
6. Security
We use industry-standard protections including TLS encryption, encrypted storage for sensitive fields, role-based access control, and regular security reviews.
7. Cookies & Tracking
Essential cookies support core functionality. Optional cookies may be used for analytics and personalization. Importers can manage preferences at any time.
8. Your Rights
- Access & Portability
- Correction of inaccurate data
- Deletion (subject to exceptions)
- Objection or restriction where applicable
To exercise rights, contact privacy@yourplatform.com with verification details.
9. International Transfers
Data may be processed outside your country (including Bangladesh, US, EU). Appropriate safeguards are used when required by law.
10. Children
Our services are not directed to children under 16. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email and platform notice with an effective date.
