Request for Quote (RFQ) & Messaging

Guidance for international buyers on contacting exporters, what to include in a good RFQ, and safe, efficient communication practices on the platform.

Page goals

Guide buyers to send clear, complete RFQs so exporters can respond accurately and quickly.
Set expectations for response times and follow-up.
Share safety and communication best practices for cross-border trade.

When to send an RFQ vs a simple message

RFQ (Request for Quote)

Best for serious interest when the buyer has clear requirements (product, quantity, timeline). Use to request price, lead time, and trade terms based on specific details.

Simple message

Best for early questions, clarifications, or exploring capabilities before formalising an RFQ.

Actions typically available on product pages, exporter profiles, and (optionally) from search/listing shortcuts.

What to include in an RFQ

Product name or HS code
Quantity and unit
Target port or destination
Incoterm preference (FOB, CIF, etc.)
Timeline or required delivery date
Any quality or certification requirements